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All payment methods at terradespardenyes.cat are 100% secure. At the time of formalizing the purchase, you can freely choose how to pay for it, choosing one of the following methods:
Wire transfer
It is important that you indicate your name and order number at the time of transfer. This will be validated after making the transfer and the shipment will be made shortly.
Payment must be made in EUROS and all possible currency exchange or bank charges will be borne by you.
You can send the proof of the transfer to our email hola@terradespardenyes.cat but in any case, the order will not be valid until we have the bank confirmation of the transfer.
Credit, debit card, VISA or MASTERCARD
Payment by credit or debit card is made directly with the virtual POS terminal of our bank (La Caixa). This method uses a server, which uses secure Socked Layer technology, in which all information exchange is encrypted.
When making the payment through the POS terminal, the following information will always be requested: the card number, the expiration date and the validation code, in order to provide greater security in the transaction.
Remember that any transaction with our electronic commerce is 100% secure.
A unique personal key is needed to make payments over the Internet, which is provided by your bank.
Bizum
Bizum is one of the most innovative payment methods that has revolutionized transfers in a safe, easy and fast way. In order to register, you must enter the website of your bank. The creation of the account is totally free. More information at www.bizum.es
PayPal
Paypal is one of the safest, easiest and fastest Internet payment methods. In order to register you must enter http://www.paypal.com and fill out the form. The creation of the account is totally free. More information on the previously written website.
Withdrawal
It is the faculty that you have as a client to cancel the purchase contract, informing Terra d'Espardenyes within the established period.
You have a period of fourteen (14) days from receipt of the product to withdraw from the contract, in accordance with the provisions of article 71 of Royal Legislative Decree 1/2007, of November 16.
To withdraw from the product, you only have to send us an email to hola@terradespardenyes.cat, in less than 24 hours you will receive a response on how to proceed. You can also choose to send by post to C/Sant Antoni n40, Valls (CP43800). Finally, the return of the products received is also fully valid.
The right of withdrawal is free. Keep in mind that according to Art. 103 c) of Royal Decree 1/2007, you will not have the right to withdraw from the contract if the product has been made on a personalized order.
Return
If for any reason you are not satisfied with your order, you have a maximum period of 14 calendar days, counting from the date of delivery of the order, to return the product together with its cotton bag.
You must send us an email to hola@terradespardenyes.cat announcing the return / exchange.
How can I make the return?
1. Return to our physical store
You can visit us to make the return or exchange, it is necessary to present the email with the confirmation of the order placed.
The amount of the espadrilles will be refunded using the same payment method with which you made the purchase.
Our address:
Alentorn shoes
Carrer Sant Antoni n40
43800 Valls
2. Return through the NACEX courier service.
The costs of the transport service are borne by the customer. We leave you two options so that you can choose the most convenient one.
2.1 Return at a Nacex collection point
Once you notify us of the return, we will email you a shipping label. Which you must print and stick in the package.
Finally you will have to deliver it to a Nacex.Shop point.
You can locate the points here.
Once you have received the espadrilles, within a maximum of 2-3 days we will reimburse you for the amount of the espadrilles, deducting the cost of the transport service, which is €3.50.
The refund of the amount will be made using the same payment method with which you made the purchase.
2.2 Return with home collection
Once you inform us of the return, we will send you an email with the data we need in order to be able to send to the desired address (home, work, establishment...) a Nacex courier who will collect the package.
Once you have received the espadrilles, in a maximum of 2-3 days we will reimburse you for the amount of the espadrilles, deducting the cost of the transport service, which is €5.
The refund of the amount will be made using the same payment method with which you made the purchase.
How can I make a change?
1. Exchange in our physical store
You can visit us to make a change, it is necessary to present the email with the confirmation of the order placed.
Our address:
Alentorn shoes
Carrer Sant Antoni n40
43800 Valls
2. Change through the NACEX courier service.
The costs of the transport service are borne by the customer. We leave you two options so that you can choose the most convenient one.
2.1 Exchange at a Nacex collection point
Once you notify us of the change, we will email you a shipping label. Which you must print and stick in the package.
Finally, you will need to deliver it to a Nacex.Shop point.
You can locate the points
Once received, in a maximum of 2-3 days we will reimburse you for the amount of the espadrilles, deducting the cost of the transport service, which is €3.50.
The refund of the amount will be made using the same payment method with which you made the purchase.
Finally you have to place a new order with the espadrilles you need.
You can use any of the shipping methods we offer for the new order.
2.2 Exchange with collection and home delivery
Once you inform us of the change, we will send you an email with the data we need in order to be able to send a Nacex courier to the desired address to collect the package.
This service costs €9, which you will have to pay us by bank transfer or Bizum, information about which we will provide you via email.
Keep in mind that once the courier delivers your order you must deliver the espadrilles you want to exchange at the same time. In this way, there is no need to make a new order.
For International shipments please contact us.
You can also go to the platform for the resolution of disputes for online purchases of the European Commission (Online Dispute Resolution “O.D.R.” by accessing the following link: https://cec.consumo.gob.es/CEC/web/home/index .htm All without prejudice to going to the Consumer Arbitration Board of your demarcation.